Terms and Conditions

TERMS AND CONDITIONS

of the business entity

Martina Richnavská

registered office: Kluknava 723

Company ID: 47544104

registered in the Trade Register

for the sale of products and services through the online store available at:

www.kvetinkakrompachy.sk

1. Introductory Provisions

1.1. These Terms and Conditions (hereinafter referred to as the "Terms and Conditions") of Martina Richnavská, with its registered office at Kluknava 723, Company ID: 47544104 (hereinafter referred to as the "Seller"), govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., Civil Code, as amended (hereinafter referred to as the "Civil Code"), the mutual rights and obligations of the contracting parties arising in connection with or based on a purchase contract (hereinafter referred to as the "Purchase Contract") concluded between the Seller and another natural person (hereinafter referred to as the "Buyer") via the Seller's online store.

1.2. These Terms and Conditions do not apply to cases where the person intending to purchase goods from the Seller is a legal entity or a person acting within the scope of their business or professional activity.

1.3. Provisions deviating from these Terms and Conditions may be agreed in the Purchase Contract. Such provisions shall prevail over these Terms and Conditions.

1.4. These Terms and Conditions form an integral part of the Purchase Contract. The Purchase Contract and these Terms and Conditions are drawn up in Slovak. The Purchase Contract may be concluded in Slovak.

1.5. The Seller may amend or supplement the wording of these Terms and Conditions. This does not affect rights and obligations arising during the validity of previous versions.

2. User Account

2.1. Based on registration on the website, the Buyer may access their user interface and place orders (hereinafter "User Account"). Orders may also be placed without registration if the website allows.

2.2. The Buyer is obliged to provide accurate and truthful information. The Buyer must update any changes. The Seller considers provided data as correct.

2.3. Access is secured by username and password. The Buyer must keep this information confidential.

2.4. The Buyer is not entitled to allow third parties to use their account.

2.5. The Seller may cancel the account, especially if unused for more than 14 days or if obligations are breached.

2.6. The Buyer acknowledges that the account may not be continuously available due to maintenance.

3. Conclusion of the Purchase Contract

3.1. Product presentation on the website is informative and does not constitute an offer.

3.2. The website contains product prices including VAT and all fees. Prices are valid while displayed.

3.3. Delivery costs apply within Slovakia as stated.

3.4. The order form includes:

ordered goods
payment method
delivery method
delivery costs

3.5. Before submitting, the Buyer can check and correct the order. The order is sent by clicking "Order with obligation to pay". The Seller confirms receipt by email.

3.6. The Seller may request additional confirmation.

3.7. The contract is concluded upon order confirmation sent by email.

3.8. The Buyer agrees to distance communication. Costs are borne by the Buyer.

4. Price and Payment Terms

4.1. Payment methods:

cash at: Stará cesta 7, Krompachy
cash on delivery
bank transfer: SK33 0900 0000 0051 8634 3708 (Slovenská sporiteľňa)
online payment system
card payment
third-party financing

4.2. The Buyer pays also delivery costs.

4.3. No advance payment is required unless stated otherwise.

4.4. Cash = payable on delivery. Bank transfer = within 14 days.

4.5. Payment is complete when credited to Seller's account.

4.6. Seller may require full payment before shipment.

4.7. Discounts cannot be combined.

4.8. Invoice is issued after payment and sent electronically. Seller is a VAT payer.

4.9. Receipt is issued and registered according to law.

5. Withdrawal from the Contract

5.1. Withdrawal is not possible for:

custom-made goods
perishable goods (flowers!)
goods mixed with others
unsealed hygienic goods

5.2. Otherwise, Buyer may withdraw within 14 days.

5.3. Goods must be returned within 14 days at Buyer's cost.

5.4. Refund within 14 days via same method.

5.5. Seller may offset damages.

5.6. Seller may withdraw before delivery.

5.7. Gifts must be returned if contract is cancelled.

6. Delivery

6.1. Buyer bears risk for special delivery methods.

6.2. Buyer must accept goods.

6.3. Additional delivery costs due to Buyer are charged.

6.4. Buyer must check package condition.

7. Defective Performance

Seller guarantees goods are defect-free upon delivery and meet expected quality, quantity, and legal standards.

Complaints can be made within 24 months.

8. Other Rights and Obligations

Ownership transfers after full payment
Complaints handled via: kvetinarstvo.kvetinka@gmail.com
Disputes handled by Slovak Trade Inspection

9. Personal Data Protection

Buyer agrees to processing of personal data (name, address, email, phone, etc.) for order processing and marketing.

Data is processed electronically and stored for an indefinite period.

10. Marketing & Cookies

Buyer agrees to receiving marketing emails and use of cookies.

11. Delivery of Notices

Communication is sent to Buyer's email.

12. Final Provisions

Slovak law applies
Invalid provisions do not affect the rest
Contract stored electronically
Contact details:

Address: Kluknava

Email: kvetinarstvo.kvetinka@gmail.com

Phone: +421905147793

📍 Done in Kluknava on 21 March 2027